Trainee Customer Service Consultant
Job Description
Location: Ringwood
Salary: -12.80 per hour
Temporary to Permanent
We're looking for a confident and customer-focused Trainee Customer Service Consultant to join a busy contact centre team.
You'll be the first point of contact for customers across phone, email, Live Chat and social media, helping with orders, product recommendations, deliveries and any queries or issues along the way.
What you'll be doing:
Responding to customer enquiries across multiple channels
Taking consumer and business orders
Recommending products and services
Resolving delivery, product and order queries
Making outbound calls where required
Working towards customer service, quality and performance targets
Supporting colleagues and sharing ideas to improve processes
Providing a friendly, personal and helpful customer experience every time
What we're looking for:
Excellent written and verbal communication skills
Previous customer service experience
Someone confident working towards targets and KPIs
A positive, solutions-focused approach
Good attention to detail and organisation
Comfortable using Microsoft Word, Excel, Outlook and similar systems
Someone who enjoys working as part of a busy team
Full training will be provided, with ongoing support and development available.
TJCOM